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Paper

Community Development

Evaluation Designed based on Community Assessment Needs

Designing User-Centered Programming using Integrated Human Center Design and Community Based Engagement Approaches: Role of Evaluation from Start to Finish

Friday, October 13, 2023
3:45 PM - 4:45 PM ET
Location: Grand Ballroom 4
Abstract Information: In this presentation, the audience will hear about the development and use of a framework that integrates the Human Center Design (HCD) and community based participatory approaches to develop community engagement programs and trainings for public libraries and community-based organizations. The presenters will describe the process of developing the framework, and its use to ensure all programs and training are community-requested and user-centered. The presentation will also demonstrate the application of the framework and discuss the importance of evaluation in the development and application process – starting from pilot testing the framework with internal staff to collaborating with staff to gather the data needed to align their work to the framework.

Relevance Statement: he NNLM All of Us Program Center (NAPC) is an NIH-funded center whose goals are to support the engagement, recruitment, retention, and participant return of value of the NIH All of Us Research Program (All of Us) participants; and support public libraries and community organizations across the U.S. to promote health literacy in their communities. NAPC is committed to producing programs and training that are evidence-based, community requested, and user-centered. To guide this work, NAPC staff is currently developing and pilot testing a framework that integrates the principles of human centered design (HCD) and community-based participatory research (CBPR). The framework development team consists of community engagement staff, training and education staff, and evaluation staff – thus bringing together diverse perspectives needed so that the framework can be applied in various settings. The NAPC will use the framework to help us lay the groundwork to tell a cohesive story of our work to our stakeholders, and guide us in selecting our activities, including evaluation activities.

As a starting point, the development team uses the model proposed by Chen et al. (2020), which centers around four dimensions: values, purpose, process, and outcomes. The development team considers the center’s scope of work (e.g., the needs of various stakeholders/communities, funding timeframe, and funding requirements), and is adapting Chen et al.’s (2020) model to that scope. For the framework to produce the intended outcomes, evaluation activities are weaved in throughout the program and training development – from conducting needs assessment to understand community/users’ needs to pilot testing new programs and training for refinement, and measuring the success of the programs and trainings.